Lead Dental Risk Manager MedPro Group Fort Wayne, Indiana, United States
Disclosure(s):
Jacqueline Clarke, JD: No financial relationships to disclose
This presentation will focus on the current dental malpractice landscape, and how patients' perceptions of dentistry as a service is contributing to an increase in claims. We will discuss both proactive and reactive de-escalation strategies for responding to problematic patients and complaints. We will discuss proactive de-escalation techniques such as the initial patient appointment and informed consent discussions. We will discuss reactive de-escalation techniques when issues with patients manifest, including managing patient online reviews, requests for refunds, and patient termination.
Fee: October-December: $50 January-February: $70
Learning Objectives:
Understand the current dental malpractice landscape, and how patient perceptions of dentistry as a service is contributing to increases in claims.
Discuss reactive de-escalation strategies for responding to problematic patients and/or patient complaints, such as refund requests, negative online reviews, and situations meriting patient termination.
Strategize how to effectively disclose an unexpected result which occurs during treatment, and communicate a path forward.
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